Refund Policy
Effective Date: January 1, 2026. Last Updated: January 1, 2026.
1. Overview
CreativeMetric provides informational content, guides, and insights through our website at https://creativemetric. While our primary offering is free access to blog posts and resources, we may from time to time offer premium services, consultations, or digital products. This policy governs refunds for any paid offerings made through our Site.
2. Eligibility for Refund Review
If you have made a payment for services or products through CreativeMetric and wish to request a refund, you are eligible to submit a refund request provided that:
- You are the authorized purchaser or have authorization from the purchaser
- You submit your refund request through the proper channels outlined in this policy
- Your request is submitted within a reasonable timeframe of the original transaction
- The request is made in good faith and for legitimate reasons
3. Refund Request Process
3.1 How to Request a Refund
To request a refund or to have your transaction reviewed, please contact us via email with the following information:
- Your full name
- Email address associated with the transaction
- Description of the service or product purchased
- Date of purchase
- Reason for requesting a refund or review
Send your request to: [email protected]
3.2 Response Timeline
Upon receipt of your refund request, CreativeMetric will review your submission and respond within 14 business days. We will communicate with you via email regarding the status of your request and any next steps.
3.3 Review Process
When you submit a refund request, we will evaluate your circumstances on a case-by-case basis, taking into account the following factors:
- The nature of the service or product purchased
- The duration since the purchase was made
- Whether the service or product was fully accessed or delivered
- The stated reason for the refund request
- Compliance with our Terms and Conditions
4. Refund Conditions and Exceptions
4.1 General Conditions
CreativeMetric reserves the right to approve or deny refund requests at its discretion. Refunds, when approved, will be issued in the original payment method or as a credit, depending on the circumstances and the original payment arrangement.
4.2 Non-Refundable Items
The following are generally non-refundable:
- Access to free content and resources on the Site
- Consultations or advisory services that have been fully provided
- Digital products that have been fully downloaded or accessed
- Services provided in violation of our Terms and Conditions
- Transactions requested for refund more than 90 days after the original purchase date
4.3 Refundable Circumstances
Refunds may be approved in the following circumstances:
- A service or product was not provided as described or promised
- A service or product was substantially defective or unusable
- A duplicate transaction or billing error occurred
- The customer did not receive the purchased content or service
- Other circumstances that CreativeMetric deems appropriate in its sole discretion
5. Partial Refunds
In cases where a service has been partially used or a product has been partially accessed, CreativeMetric may offer a partial refund based on the extent of usage. The amount of a partial refund will be determined during the review process and will be communicated to you.
6. Refund Method and Timeline
6.1 Refund Processing
Once a refund has been approved, we will process it promptly. The refund will be issued to the original payment method used at the time of purchase or, if that method is no longer available, as a credit or alternative arrangement agreed upon by both parties.
6.2 Processing Time
Approved refunds will be processed within 10 business days of approval. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution and payment method. Typically, refunds appear within 5-10 business days of being processed by CreativeMetric, though this is not guaranteed.
7. Disputed Transactions
If you believe there has been an unauthorized or fraudulent transaction, please contact us immediately at [email protected]. We will investigate the matter and take appropriate action. You may also have recourse through your financial institution or payment processor.
8. Special Circumstances
8.1 Technical Issues
If you experienced technical difficulties accessing a purchased service or product due to our systems, CreativeMetric will work with you to resolve the issue, which may include providing additional access, support, or a refund at our discretion.
8.2 Service Discontinuation
If CreativeMetric discontinues a service or product you have purchased, we will notify affected customers and offer a pro-rata refund or alternative compensation as appropriate.
9. Abuse Prevention
CreativeMetric reserves the right to deny refund requests or pursue legal action if we determine that a refund request is part of a pattern of abuse, fraud, or violation of our Terms and Conditions. This includes but is not limited to repeated refund requests, purchases made with intent to refund, or any other suspicious activity.
10. No Liability for Delays
While we process refunds promptly, CreativeMetric is not liable for any delays beyond our control, including delays caused by financial institutions, payment processors, or other third parties. We recommend contacting your financial institution if a refund has not appeared in your account within 15 business days of approval.
11. Changes to Refund Policy
CreativeMetric reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Site. Your continued use of our services following any changes constitutes your acceptance of the modified policy. If you do not agree with any changes, your only recourse is to discontinue use of our services.
12. Contact Information for Refund Requests
For all refund requests, inquiries, and disputes, please contact us:
- Email: [email protected]
- Phone: (705) 544-4453
- Mailing Address: Suite 170 168 Watsica Keys, South Mackenzie, PE A5S 5W6, Canada
- Tax ID: 1182476146
Please include all relevant information about your purchase when contacting us. We will acknowledge receipt of your request and keep you informed throughout the review and processing timeline.
13. Governing Law
This Refund Policy is governed by the laws of the Province of Prince Edward Island, Canada. Any disputes arising from or relating to this policy shall be subject to the jurisdiction of the courts located in Prince Edward Island.
14. Questions?
If you have any questions about this Refund Policy or need clarification on any aspect, please do not hesitate to contact us using the information provided above. We are here to help and want to ensure you have a positive experience with CreativeMetric.